Box office policy
TICKETING, ADMISSION AND SHOWS POLICY AT THE VIOLA-LÉGER RESTAURANT-THEATER:
Exchange and refund
Tickets and admission fees to the site are neither exchangeable nor refundable.
During promotional offers or contests, no refund of previously purchased tickets will be authorized.
Taxes and service charges:
All prices displayed in communications from Le Pays de la Sagouine do not include applicable taxes or fees.
Improvement fees:
Always concerned to offer a quality experience to its visitors, the improvement fee associated with the purchase of your ticket is directly invested in equipment and installations of the Pays in order to maintain them in good condition.
Discount:
The combination of promotional offer or discount is not allowed.
Le Pays de la Sagouine reserves the right to limit the number of discounted tickets.
Resale and multiple copies:
It is forbidden to resell Pays de la Sagouine tickets to generate profits.
Le Pays de la Sagouine is not responsible for ticket purchases made outside official points of sale. If more than one person shows up at a show with a ticket for the same seat, priority will
be given to the original ticket purchaser registered in our systems.
Delay/Time of arrival:
The ticket holder is responsible for knowing the location, date and time of the show in order to fully enjoy the performance. No refunds will be allowed.
During the summer season, admission to the site is valid for two consecutive days.
During the summer season, admission is free after 3 p.m. on the same day.
EVENING DINNER-SHOW: We recommend that you arrive between 6 p.m. and 6:45 p.m. in order to fully enjoy your experience in the dining room and the meal that will be served to you.
Please note that if you arrive late, the service will not be held, and you may miss part of your meal. No discounts, refunds or credits will be given. In case of delay, the reception staff will
accompany you in the room according to the instructions provided by the production team.
DINNER-SHOW IN THE MORNING: We recommend that you arrive between 11 a.m. and 11:45 a.m. in order to fully enjoy your experience in the dining room and the meal that will be served
to you. Please note that if you arrive late, the service will not be held, and you may miss part of your meal. No discounts, refunds or credits will be given. In case of delay, the reception staff
will accompany you in the room according to the instructions provided by the production team.
SHOW WITHOUT MEAL: You are free to arrive at the time that suits you. Note, however, that bar service is only offered before the show and during intermission. If you would like to enjoy a
drink before the show, we recommend that you plan to arrive 30 minutes before the start of the show.
The ticket holder is responsible for knowing the location, date and time of the show in order to fully enjoy the performance. No refunds will be allowed.
Cancellations and postponements:
In the event of a cancellation of an event or show, ticketing staff will communicate with ticket purchasers via email and social media.
In the event of a snowstorm, a decision will be made based on the data posted on the Environment Canada website.
For shows produced by the Pays de la Sagouine:
For shows produced by an outside company:
Parking:
Public parking is located to your left as you enter the Pays de la Sagouine’s driveway. Parking behind the restaurant is PROHIBITED during shows and during the summer season.
Child/Infant Tickets:
Due to the fixed menu and duration, dinner theatres are not recommended for children 5 and under. Children from 18 months must absolutely have a ticket to reserve their place. Note that
Le Pays de la Sagouine does not offer a children's menu during its dinner theatre.
Pictures/Videos:
During the meal, we encourage you to take photos to capture your memories, and share them with your network. Out of respect for the actors, and the people around you in the room,
taking photos or videos with a camera or a phone is not allowed during the show.
Reduced mobility and special needs:
When booking at the counter or by phone, please specify your specific needs to the box office staff (service not available online). We will thus be able to welcome you in the best possible
conditions. The Viola-Léger theatre and our site is accessible to people with reduced mobility.
Le Pays de la Sagouine remains committed to making our dinner theatre and show experience accessible, do not hesitate to contact the team if you have any questions or special needs, we will be happy to find a solution.
Modifications to the menu (Dinner/Matinee show):
Any allergies or dietary restrictions must be reported 5 business days prior to the show date. (1-800-561-9188)
For group or bus tours:
Exchange and refund
Tickets and admission fees to the site are neither exchangeable nor refundable.
During promotional offers or contests, no refund of previously purchased tickets will be authorized.
Taxes and service charges:
All prices displayed in communications from Le Pays de la Sagouine do not include applicable taxes or fees.
Improvement fees:
Always concerned to offer a quality experience to its visitors, the improvement fee associated with the purchase of your ticket is directly invested in equipment and installations of the Pays in order to maintain them in good condition.
Discount:
The combination of promotional offer or discount is not allowed.
Le Pays de la Sagouine reserves the right to limit the number of discounted tickets.
Resale and multiple copies:
It is forbidden to resell Pays de la Sagouine tickets to generate profits.
Le Pays de la Sagouine is not responsible for ticket purchases made outside official points of sale. If more than one person shows up at a show with a ticket for the same seat, priority will
be given to the original ticket purchaser registered in our systems.
Delay/Time of arrival:
The ticket holder is responsible for knowing the location, date and time of the show in order to fully enjoy the performance. No refunds will be allowed.
During the summer season, admission to the site is valid for two consecutive days.
During the summer season, admission is free after 3 p.m. on the same day.
EVENING DINNER-SHOW: We recommend that you arrive between 6 p.m. and 6:45 p.m. in order to fully enjoy your experience in the dining room and the meal that will be served to you.
Please note that if you arrive late, the service will not be held, and you may miss part of your meal. No discounts, refunds or credits will be given. In case of delay, the reception staff will
accompany you in the room according to the instructions provided by the production team.
DINNER-SHOW IN THE MORNING: We recommend that you arrive between 11 a.m. and 11:45 a.m. in order to fully enjoy your experience in the dining room and the meal that will be served
to you. Please note that if you arrive late, the service will not be held, and you may miss part of your meal. No discounts, refunds or credits will be given. In case of delay, the reception staff
will accompany you in the room according to the instructions provided by the production team.
SHOW WITHOUT MEAL: You are free to arrive at the time that suits you. Note, however, that bar service is only offered before the show and during intermission. If you would like to enjoy a
drink before the show, we recommend that you plan to arrive 30 minutes before the start of the show.
The ticket holder is responsible for knowing the location, date and time of the show in order to fully enjoy the performance. No refunds will be allowed.
Cancellations and postponements:
In the event of a cancellation of an event or show, ticketing staff will communicate with ticket purchasers via email and social media.
In the event of a snowstorm, a decision will be made based on the data posted on the Environment Canada website.
- Evening show: the decision to cancel will be announced at noon.
- Matinee show: the decision to cancel will be announced at 8 p.m. the evening before.
For shows produced by the Pays de la Sagouine:
- Show POSTPONED - Keep your tickets, they will be honoured!
- Show CANCELLED - Your tickets will be refunded. We will communicate with you by email.
For shows produced by an outside company:
- Keep your tickets for and we will contact you as soon as a decision is made by the external company.
Parking:
Public parking is located to your left as you enter the Pays de la Sagouine’s driveway. Parking behind the restaurant is PROHIBITED during shows and during the summer season.
Child/Infant Tickets:
Due to the fixed menu and duration, dinner theatres are not recommended for children 5 and under. Children from 18 months must absolutely have a ticket to reserve their place. Note that
Le Pays de la Sagouine does not offer a children's menu during its dinner theatre.
Pictures/Videos:
During the meal, we encourage you to take photos to capture your memories, and share them with your network. Out of respect for the actors, and the people around you in the room,
taking photos or videos with a camera or a phone is not allowed during the show.
Reduced mobility and special needs:
When booking at the counter or by phone, please specify your specific needs to the box office staff (service not available online). We will thus be able to welcome you in the best possible
conditions. The Viola-Léger theatre and our site is accessible to people with reduced mobility.
Le Pays de la Sagouine remains committed to making our dinner theatre and show experience accessible, do not hesitate to contact the team if you have any questions or special needs, we will be happy to find a solution.
Modifications to the menu (Dinner/Matinee show):
Any allergies or dietary restrictions must be reported 5 business days prior to the show date. (1-800-561-9188)
- Gluten-free, lactose-free or vegetarian meals must be selected in advance of the show and will have an additional $5 fee per modified plate.
For group or bus tours:
- The tour operator must cancel their reservation at least 5 business days in advance, otherwise they will be charged half of the total amount of the invoice.
- Please communicate the number of participants and meal choices at least 5 business days before the reservation.
- The group must be a minimum of 40 people (in season) and 50 people (off season) to benefit from the package and must be paid in one invoice.
- The group must reserve at least 15 days in advance.
- Reservation cannot be guaranteed if the group is more than 30 minutes late unless prior notice is given to 506-743-1400 or 1-800-561-9188.
- 2 free entries per coach (guide and driver).
- Some packages may not be available for the dates chosen.
- Gluten-free, lactose-free or vegetarian meals must be selected in advance of the show and will have an additional $5 fee per modified plate. (Minimum; 5 working days in advance)
- 2 free tickets per bus (guide/driver)
